Refund & Return Policy

Simply Traditions

Last updated: February 26, 2026

Because our items are custom-made and produced on demand, we are unable to accept returns or exchanges except in cases of error or defect.

Damaged or Defective Items

If your item arrives damaged, defective, or with a production error, please contact us within 7 days of delivery and include:

• Your order number

• Clear photos showing the issue

Once reviewed, we will offer a replacement or refund, depending on the situation.

Incorrect Orders

If you receive the wrong item or size due to an error on our part, we will promptly make it right.

Non-Returnable Situations

Refunds or replacements cannot be issued for:

• Incorrect size or color selected by the customer

• Buyer’s remorse

• Normal variations in print placement, embroidery stitching, or engraving depth

• Minor color differences due to screen display settings

Refund Processing

Approved refunds are issued to the original payment method and may take 5–10 business days to process, depending on your financial institution.

❌ Cancellation Policy

Simply Traditions

Orders are submitted to production automatically. As a result, we cannot guarantee cancellations once an order is placed. Please review your order carefully before checkout.